Privacy Policy

This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

1. Information We Collect

1.1 Personal Information

• Name, email address, phone number, and physical address
• Payment information for purchases or quotes
• Opt-in records and timestamps for communications (SMS, email, etc.)

1.2 Non-Personal Information

• IP address, browser type, and device information
• Website usage patterns and analytics
• Cookies and tracking technologies

1.3 Customer Communication

• Service inquiries and requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

• Provide and improve our services
• Process transactions and payments
• Communicate regarding appointments, support, and promotions
• Enhance website performance and user experience
• Ensure security and prevent fraud
• Maintain communication preferences and consent records

3. SMS Messaging & Compliance

3.1 Program Terms

By opting into SMS messaging, you agree to receive appointment reminders, support messages, and updates related to our services.

3.2 Opt-In & Consent

• Messages are sent only after explicit opt-in
• We maintain timestamped consent records
• We comply with TCPA and applicable regulations

3.3 Opt-Out Instructions

• Reply STOP to unsubscribe
• You will receive a confirmation message
• No further messages will be sent unless you re-opt in

3.4 Message Frequency

Message frequency varies based on your interaction with our services.

3.5 Help & Support

Reply HELP or contact: [email protected]

3.6 Carrier Info

• Standard message and data rates may apply
• Carriers are not liable for delays
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and others

3.7 SMS Data Protection

No mobile opt-in data or consent will be shared with third parties for marketing. This data is strictly protected and only used for service delivery.

4. Information Sharing & Disclosure

4.1 Service Providers

We may share data with vendors supporting operations (payments, scheduling, SMS delivery).

4.2 Legal Requirements

We may disclose data if required by law or to protect our rights.

4.3 Business Transfers

In the event of a merger or acquisition, your data remains protected under this policy.

Note: SMS opt-in data is never shared with third parties except service providers required for message delivery.

5. Data Security

• Encryption of sensitive data
• Secure authentication systems
• Regular security audits
• Employee data protection training
• Backup and recovery systems

While we take strong measures, no system is completely secure.

6. Cookies & Tracking

We use cookies to analyze behavior, remember preferences, and improve performance. You can disable cookies via your browser.

7. Your Rights & Choices

• Access, update, or delete your data
• Unsubscribe from emails
• Opt-out of SMS by replying STOP
• Withdraw consent at any time
• Request details on data processing

8. Third-Party Links

We are not responsible for external websites linked from our platform.

9. Policy Updates

We may update this policy periodically. Continued use means acceptance of changes.

10. Contact Us

• Company: Zufire LLC
• Phone: +1 404-375-5773
• Email: [email protected]

By using our services, you agree to this Privacy Policy.